Kevin Austin BSc, MSc (ANU), PhD (FUSA), MACS, FAIM
Before Professor Kevin Austin, founder and director of Enzyme International, moved into business consulting, he spent 20 years as a medical scientist researching pain management. He was part of the Flinders Medical Centre team that made world headlines for its breakthrough in how to measure pain.
When Kevin joined a global business consulting firm, his scientific training came into its own. He saw that to really understand what people – customers, clients, staff, management, suppliers – think, survey techniques are not enough. You need to discover what is important to people.
From there, Kevin applied the specialist techniques he had honed during his time as a pain specialist to develop the robust, scientifically-backed business methodologies that Enzyme uses today.
He has had senior roles in industry and the public health sector. Kevin is highly regarded for his innovative customer and business improvement methodologies. He has worked extensively alongside some of the world’s leading experts in transformation and service quality, such as Dr Karl Albrecht who formally acknowledges the approach used by Enzyme as world leading.
Bill Hawkins MA (Cantab), MBA, MAIM, MAIDC
Bill is a Principal Consultant, trainer and facilitator in our Sydney office.
For more than 25 years – 15 of which have been with Enzyme – Bill has been consulting to and facilitating business improvement strategies for businesses globally. Originally a petroleum engineer in Europe and North Africa he subsequently completed an MBA, entering the business consulting field where he worked for a multinational consulting firm before joining Kevin.
Clients have ranged from the largest Australian and international corporations to SMEs and the public sector, working at all levels from the boards of listed companies, public servants, the business owners and frontline employees. He has greatest depth of experience in financial services, technology and health services.
Focussed on initiating, unblocking, accelerating and completing business improvement programmes and projects, Bill specialises in Business Dynamics Modelling, Ultra-rapid Process Improvement and Customer Value Discovery. He is also an expert facilitator and experienced project manager.
Bill is a qualified trainer and facilitator in TQM methodologies, and a Zenger Miller Master Trainer.
Michael Cavanagh BA, TSTC(Mon), MEd (Melb), FAIM
Michael has been a Principal Consultant with Enzyme International since 1994.
Michael facilitates our methodologies in metropolitan, regional and rural settings across Australia, as well as in the UK, New Zealand and Asia. The organisations he works with comprise public, private and listed entities.
When facilitating for our clients, Michael focuses on helping them to improve their quality of service delivery by better understanding their stakeholders’ needs. When clients identify gaps in their service and policy development, Michael devises and helps to implement strategies that close the gaps. He supports and coaches their leaders through the process.
Michael is a qualified trainer and facilitator with Zenger Miller, Myer Briggs (MBTI) and Achieve Global.
In 2009, Michael brought together his experience and skills when he arranged and facilitated Community Consultation workshops with groups affected by the 2009 Victorian bushfires.
Brett Haly AFAIM
Brett is a Principal Consultant, trainer and facilitator based in our Sydney office. Throughout his career, Brett’s focus has been on helping people and the businesses they work within to achieve more of their potential.
He delivers our Customer Value Discovery for large corporate organisations in different industries, taking them through the process so they can quickly achieve sustainable improvements in their business results.
Brett’s background is in organisational development and human resources in the financial services and insurance sectors. He has completed extensive residential leadership and professional development programs at AGSM (Mount Eliza), MGSM and the London Business School. In his previous roles, Brett was a senior executive responsible for leading large teams and organisational development projects for strategic alliances, acquisitions and joint ventures.
Brett is a qualified trainer and facilitator with Zenger Miller and Wilson Learning.
BA (Hons) ACII
Sue is a Principal Consultant with Enzyme, based in the UK and Europe. She has over 20 years business and consulting experience with particular depth in Customer Discovery, Customer Experience Transformation and Strategic Planning.
Sue is an expert facilitator who helps others introduce new approaches into the workplace and challenges contemporary thinking. She has a proven track record of delivering highly successful client engagements.
With particular experience in Financial Services Industry she is also a Chartered Insurance Practitioner.
Margaret is an Enzyme International Senior Consultant.
With her extensive facilitation experience, Margaret manages projects around stakeholder engagement, community consultation and project or program evaluation. This very often involves facilitating groups with diverse socio-economic, age and geographical variations. She is an accredited Train the Trainer and Aussie Host Facilitator.
Eileen Evans Bsc (Math) BA (Int Stud)
Based in our Sydney office, Eileen is a Principal Modelling Consultant.
Eileen specialises in using applied mathematics for model development and simulation of strategy and policy options for Enzyme clients, from government organisations to major listed companies. In our Customer Value Discover and Mapping and Modelling workshops, Eileen is a supporting facilitator, trainer and audience response system operator.
Ros is Enzyme International’s Company Secretary.
She oversees all administration and office management, including financial management, information handling, and workshop preparation. She also supports delivery of workshops as an audience response system operator.